Refund and Returns Policy

Returns and Refunds Policy for IoTezy.com

Effective Date: 8 January 2025

At IoTezy.com, we strive to provide the best IoT solutions and customer experience. This Returns and Refunds Policy outlines the conditions under which returns, refunds, and exchanges are handled for hardware products purchased from our website.

1. Eligibility for Returns

a. Conditions for Return:

You may request a return if:

  • The hardware product is defective or damaged upon delivery.
  • The product is unused and in its original condition, including packaging, manuals, and accessories.
  • The return request is made within 30 days of receiving the product.

b. Items Not Eligible for Return:

  • Hardware products outside the 1-year limited warranty period.
  • Products damaged due to misuse, unauthorized modifications, or external factors such as power surges or water damage.
  • Customized or made-to-order items.

2. How to Request a Return

a. Steps to Initiate a Return:

  1. Contact our support team at with your order number and a description of the issue.
  2. Provide proof of purchase and, if applicable, clear photos or videos of the defective or damaged product.
  3. Wait for our team to review your request and provide further instructions.

b. Return Shipping:

  • Customers are responsible for return shipping costs.
  • We recommend using a trackable shipping service to ensure safe delivery of the returned item.

3. Refund Policy

a. Refund Approval:

Refunds are approved under the following conditions:

  • The returned item passes our inspection upon receipt.
  • The refund request complies with the terms of this policy and the Hardware Warranty Policy.

b. Refund Processing:

  • Approved refunds will be processed within 7-10 business days after returned item passes our inspection.
  • Refunds will be issued to the original payment method used during purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

c. Non-Refundable Items:

  • Shipping fees and any handling charges are non-refundable.

4. Exchanges

We offer replacements for defective or damaged items covered under our Hardware Warranty Policy. To request an exchange:

  1. Follow the return request steps outlined above.
  2. Indicate that you prefer an exchange instead of a refund.
  3. Upon approval, we will ship the replacement item at no additional cost.

5. Exceptions and Special Cases

  • If you purchased a bundled IoT solution package (e.g., sensors + gateway + subscription), partial returns are not be eligible unless explicitly stated.
  • Subscription cancellations are subject to the terms outlined in your subscription agreement.

6. Limitation of Liability

Our liability for returns, refunds, or exchanges is limited to the purchase price of the hardware product. We are not liable for indirect or consequential damages, including but not limited to loss of data or operational downtime.